Aeroporto Internazionale di Milano/Orio al Serio

Milan Orio al Serio Airport reserves particular attention top passengers with reduced mobility (PRM); in this regard it has introduced detailed procedures which comply with the provisions of current European legislation (Regulation EC 1107/2006).
In proximity to the car parks and the arrival platforms for public transport there are help request points (call buzzers) where dedicated staff begin to take care of the passenger and accompany him/her during the check-in stage , through the security filters and, from here – after stopping if required in the dedicated lounge (Sala Amica) – to the gate.
Access to the airport is made easier by pavements provided with shallow-gradient ramps. Inside the airport there are preferential routes for the visually impaired as well as lifts and toilets specially equipped for those with walking difficulties.
Finally, SACBO is provided with lifting equipment (ambulift) that enables the aircraft to be boarded in conditions of optimal comfort.

In order to request assistance services (included access to the “Sala Amica” lounge) PRMs must notify the airline company upon booking, before the departure of the flight. The airline company will pass on the request to SACBO with 36 hours of notice so that the necessary assistance can be arranges.

DEPARTURE

Parking
Car parks reserved to the disabled are marked by appropriate signals.

Disabled can enjoy the free parking, only leaving the car in the uncovered car park and showing to the parking desk at the exit the following documents:

• identity card or passport;
• disabled parking sticker for the circulation and the stop off , Highway Code ex art. 188;
• for stop off after the first 6 hours, also show the flight ticket or the reservation document of the departure flight.

The customers who will not show the above mentioned documentation, will be asked to pay the current prices for the car parking.

Assistance
Passengers with reduced mobility arriving directly at the terminal may request assistance by using the video intercoms situated at:

• the airport departure entrance;
• the arrivals entrance;
• the short-stay car park in front of the airport.

The “Sala Amica” lounge will send a member of staff to assist with check-in operations, security checks and boarding operations, as well as access, if required, to the assistance lounge for PRMs (Sala Amica).

ARRIVALS

Arriving PRMs, whose arrival is communicated by the airline in advance, are met by a member of staff who assists them in leaving the aircraft, reclaiming their luggage and then out of the airport as far as their ongoing transportation (public or private) or the people who are there to meet them.